Billing and Shipping Address Different on nonpaypal account checkouts

InterVac
Contributor
Contributor

We have a small site set up and many of our customers are full time RVers traveling around the country.  Their billing address and shipping address are very often times different.  If you do not have or create a paypal account it seems you can only enter one address upon checking out. Is the billing address required for Visa/Mastercard orders placed through Paypal if so how do we modify the cart to allow this information to be entered?

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3 REPLIES 3

snowshoe
Frequent Advisor
Frequent Advisor

There's a setting in your Account Profile:

 

Login to your Account

Click on Profile

Click on My Selling Tools

Under Getting paid and managing my risk

Look for Block Payments

Click on Update next to Block Payments

Look for: Block payments from U.S. users who do not provide a Confirmed Address

Check NO

Save

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InterVac
Contributor
Contributor

I've made your suggested change, I'm not sure that the payments were being blocked by paypal (the setting was set for ask me) the few customers that called about that issue did not attempt to finish the transaction.  Hopefully this will do the trick.  Thank you.

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snowshoe
Frequent Advisor
Frequent Advisor

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