When I try to To purshase online It doesnt show my bank account as a buying option

RELLajax
Contributor
Contributor

RELLajax_0-1713304042598.png

Look it always show that and doesnt let me use my bank account ( I am in canada)

Login to Me Too
5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@RELLajax 

 

Did you confirm the bank after adding it?

Is it a Canadian bank account?

Have you ever had a failed bank transfer or negative balance on your paypal account?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

RELLajax
Contributor
Contributor

it is a canadian banked called desjardins

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@RELLajax 

 

Thank you for answering 1 of my 3 questions.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

RELLajax
Contributor
Contributor

for the other question yes I had negative balance in the past and for the other one ye it confirmed

Login to Me Too

PayPal_Bindu
Moderator
Moderator

Hey @RELLajax 

 

Thanks for responding back! I understand your concern about not being able to use your bank account as a payment method for online payments. Our Security System reviews each transaction and might prevent a payment method from going through if higher than average risk is found. If the bank account is already confirmed, I suggest you to try to complete the payment again at a later date by clearing your cookies, history, cache, etc. from your browser or using a different browser/device. If the issue persists, please get in touch with the Support Team to look into this further.

 

Thanks for the help here @kernowlass!

Hope this information helps,

Bindu

 

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.