Payment status "scheduled"

[SteveStacey]

This payment after delivery malarkey has hit me for the first time. I didn't select it, it just happened. My payment status is now shown as scheduled. My understanding is that this facility only delays my payment to PayPal rather than PayPal paying the seller. If that's right can someone explain why my payment is shown as pending to the seller? Thanks

[SteveStacey]

Hi

Have filed dispute.(non receipt) Can I now be safe and secure to purchase another item knowing that funds won't be taken from my account in relation to disputed item?

Thanks

[SteveStacey]

I understand that I have a window when I can escalate to a claim, failing which the dispute will be "closed". I just need advice whether this is necessary in these circumstances. In other words, no money has (will?) be taken out of my account and I do not wish to order the product. My unuderstanding is also that the seller intends to re-list on EBay on 17 Dec!

Can I rest assured that no money will be taken out of my account?

Thanks

[SteveStacey]

Message just sent to EBay seller re non release of funds by PayPal. Thanks for cooperation on this. It was clearly PayPal that f###ked up big time. First they were adamant that you had been paid, then equally adamant that you were a new seller on "hold" etc when you clearly have been selling for some time. I don't think it's any coincidence that this glitch happened when my preferred method of business was changed to this payment after delivery malarkey. Good luck and hope you also have a good Christmas.

[PayPal_david]

Hi SteveStacey.

Thanks for the update regarding your account.

If your seller had received the funds and the funds were placed on hold, they would have been advised to post the item to you and then we can get the funds released once we can see that you have received the item.

Hopefully your seller has the item shipped out to you and you receive the item without any problems.

Please let us know how it goes.

David.

[SteveStacey]

Sorry, feel like I'm talking Serbo Croat or Mongolian here. Don't know how much clearer I can make this.

1. I was told with conviction that the funds were sent to seller.

2. The seller responded with equal conviction that the funds had not been "credited" by Paypal.

3. I was then advised that the seller could possibly be on hold as a new seller.

4. The seller has been selling for 10 years.

5. The sale did not go through as I was forced to "file a dispute" which I then "escalated" to get a refund as I wanted to source a replacement product from another seller which I did.

6. In over 15 years of using Ebay (Paypal for almost as long..) this has never happened.

7. According to the seller ditto.

8. This was the first transaction when my preferred payment method was "payment after delivery" so no coincidence.

I have no ideas why this option was invoked as I didn't choose it.

9. I subsequently changed my setting to immediate payment and have made several pruchases since with no difficulty.

9. I don't wish to be regaled with an explanation of how payment after delivery works as this did not mitigate the sitation in my case.

10. It took you long enough to respond to this.

Hope this is clear now.

[PayPal_Jessica]

Hi SteveStacey,

I understand the frustration that the situation has caused. However, we are not able to discuss specific account information here, I am afraid.

In order to help you to follow up on this and clarify what happened, the best option would be to reach out to us by phone or email from the Contact link in your PayPal account. 

Thanks,

Jessica

[SteveStacey]

No thanks. Can't be bothered now.

[PayPal_david]

Hi again SteveStacey.

I'm sorry to hear that.

If there is anything that we can assist you with in future, please let us know.

David.

[SteveStacey]

No.