"We're having trouble making sure it's you" login error

solarricks
Contributor
Contributor

I can't login into my account after almost two days. I've been locked out with that error message, no one is responding to my messages on twitter and I am at my wits end.

 

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1 REPLY 1

Mujahid7
PayPal Employee
PayPal Employee

Hi @solarricks 

 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues logging into your account. I'd first recommend reviewing the troubleshooting steps in the following Help Center articles:   

 

What can I do if I can't log in?  

I forgot my password. How do I reset it?  

 

If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   

 

Best wishes!  

- Mujahid 

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