I realize this is an older post and I don't mean to stir a zombie but I believe I have discovered a solution to the issue. Back in 2016 PayPal started a new campaign where basically if a buyer changed their mind about a product they purchased using PayPal when returning it PayPal would reimburse their shipping charges. This is a completely opt-in program which explains why it doesn't happen often and it is not very popular among the seller community for obvious reasons which explains why it isn't often used. I don't know if I can link to the article here but I am posting the link below. https://www.trustedreviews.com/news/paypal-s-new-refund-deal-is-a-hit-but-sellers-are-furious-2946134
... View more