Right, hopefully someone can help. We're an established business that processes around 100 orders through PayPal per day. We have had a total of 60 cases since October. Last year we processed about £2.25m through PayPal and this year it is on track to be £7.5m. Obviously, as the number of orders increases, so does the possibility of more cases. PayPal put a limitation on our account about a week or so ago, wanting information about suppliers (that is subject to NDAs) and our accounts for 2020 (that do not have to be filed until 31st July 2021). We provided all the rest of the information and it's impossible to speak to anyone on the phone. So we now have £300,000 sitting in our PayPal account that we cannot touch. We've dispatched the items to clients. This is utterly absurd and it having a huge impact on our cash flow, and they just don't care. It's scandalous.
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