I had the same issue. Bought 2 car rear view mirror cameras and was sent a cheap item different from what was on the seller's website, www.hotrait.com. When I purchased the items, I copied the website to a PDF for safety purposes, so I had the information to compare to the items sent. When I received the wrong items, I immediately emailed went to the website and emailed them per their instructions at <removed>. I did not receive any response, so I opened a dispute through PayPal (PP). The seller requested that I send the items back to China through UPS as the shipper. I checked with UPS and they would charge $230.00US which was ridiculous since both items with express shipping only cost $89.47US. I asked the seller to please send the correct items I purchased and received no response. I escalated the issue to PP and sent PP all the documentation I had that proved the seller had sent the wrong items. I also found that the seller had changed the store's URL to www.relifes.store. PP made the decision was for me to send the items back and I would get a refund. I checked with the United States Postal Service but their cheapest rate was still too expensive at $55.00US and I would end up losing money. I told PP that I could not send the items since I would end up losing money but they said that it was the only option. Since I did not send the items, PP decided in the seller's, Lin <removed>'s favor. I even asked the PP representative to email and please ask the seller to send me the correct items but I have received no response. I have emailed the seller through my personal account twice but have also received no response. The last I heard from the PP representative was that PP would keep an eye on this seller and I would get contacted if PP found that the seller was running a scam. I have not heard from anyone yet, but my research has found many complaints like mine. All PP or anyone interested in finding out if there are complaints is to do a search for "hotrait.com" or even check this community's posts: https://www.paypal-community.com/t5/Disputes-and-Limitations/HELP/td-p/1544988
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