Hi I’m so frustrated, I asked PayPal for help and they just sent back a generic reply which didn’t answer my question, not even the same topic! Basically I booked a taxi in Spain, and then they wanted to charge me more money as they entered wrong destination so they agreed to give me a refund and I could rebook. I was charged to cancel so I tried to contact them through email but I kept getting back the emails were apparently no longer in service. I lost complete faith in company so just wanted a complete refund and requested this through PayPal. They accepted but I put the item through as tangible goods and they asked me to change that but I don’t know how and now I have a transaction id saying unclaimed refund and I don’t know how to claim it..... please can someone help? It also says that when they receive the goods back, they will give me a refund, in the dispute part. I have asked them to just say I have returned them but got no response. It was over £109 so need my money back and PayPal didn’t help as it hasn’t nothing to do with them! Even though it was about how to use their site!
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