We offer spay and neuter services for pets as a non-profit. We charge a small fee. The fee is paid up front to hold a space and is not refundable if you no-show. We have a no cancelation within 72 hours policy. The user agrees to this when booking. We had a dispute, PayPal resolved in the customer's favor as the service was not provided, though we provided proof they agreed to the 72 hour cancelation policy and canceled at the last minute (no-show). In contact with PayPal they told me our policy is irrelevant. If the client does not receive the service, they will have a successful claim. Obviously, we no longer accept PayPal. But I just thought I would check in with the community on the off chance I received incorrect information from the rep? I can see this being the policy, but on the other hand it is counter intuitive to me that PayPal sets our refund policy.
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