Hi @patricia57,
Apologies for the delay. Was this payment a personal payment or marked for goods/services? If goods/services then you should have the option to dispute this. If it was an 'Order' and the order was still pending this may have been the reason you could not do this. Here's how to open a Non Receipt Claim if you have still not managed to file the case.
Hope this helps,
Siobhán
... View more