Hello, This is more of a vent but curious to see if anyone else out there has had issues like this. I was selling a pair of shoes and had an enquiry, they asked for lots of pictures, which I sent to them, and after some days of back and forth they agreed to buy. They are some 300 miles away from us, so a collection or drop off is out of the question. They insisted on PayPal and I could not understand why, the outcome of this will explain. So after I sent the shoes via royal mail, I had a message from this person to say they are not happy the shoes squeak and wants a refund. I told her it was bought as seen to the best we could consider we aren't a shop or retailer. Now I have an ongoing claim with PayPal, they took it apon themselves to ask the buyer to send the shoes back but they sent it back to a gift address which actually wasn't even my home address. Kind of stuck now but it feels like PayPal are a scam company in itself. I phoned to complain and the guy just argued with me, the team dealing with claims don't call people I was told, and they have ignore my messages as a seller. Incredibly they can get away with it, but why do they always favour the buyer, without proper proof. Just a rant but curious has anyone experienced this before?
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