Hi All, I purchased a new set of curtains from a Chinese supplier only to receive a hoodie instead. Having spoken with the supplier they kept bouncing around with their resolution until I put a dispute through PayPal. After this they agreed to do a refund and when asked if they wanted the incorrect item back, they said no. I have provided all this information to PayPal and yet PayPal refuses to provide a refund, why are they insisting I send back something that the seller doesn't want and has communicated in writing (which has been provided to PP) before they will take any action? I have tried to get support through their message us option and everyone who has responded has never read any of the messages one, of them even read the suppliers offer of "resending the correct item and a 5% additional refund" and attempted to settle the claim on a 5% refund with no replacement. How can I get this resolved without having to send the item back, the return costs are expensive (almost 35% of the initial price) and the seller doesnt want the item back? I have even asked PP to just refund the difference between what the charge was minus the postage and they havent responded. the claim will expire soon and I wont be able to send it back in time due to being interstate (paypal promised they would have responded before I left about if I had to send it back).
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