I purchased train tickets through the OMIO online service and paid via PayPal. When the tickets were sent to me, they were for the wrong dates, so I asked them for a refund. They refused, saying the tickets were non-transferable and non-refundable. I said I would open a dispute through PayPal as it was their system that was at fault, which I did, which prompted them to offer me a full refund. They now say they can't refund me while the dispute is still ongoing, so I should close it. This was their message: "We have successfully cancel your bookings ##### and ##### and processed an exceptional refund for the full ticket price. However, since the PayPal dispute is still open, we are not able to complete the refund in our system. This due to that, every time a dispute gets open for a booking that happens to be in our system, a block is automatically placed in it. I kindly ask you to please close the dispute, so we can fully process the refund back to the original payment method. " (the spelling and grammatical errors are theirs) When I tried to close the dispute, I got a warning from PayPal that I should ensure the refund is through before closing as once it is closed I can't re-open it. OMIO insist that I close the dispute before they will refund me! Anyone had a problem like this, and how did you resolve it?
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