Hi @MizuR,
Welcome to the PayPal Community.
In order to have this resolved, you will need to contact our Customer Services team directly.
To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage.
You can also contact us via Facebook or Twitter DM's.
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal
I hope this helps, have a nice day!
-Rebecca
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