I always get the Paypal access verification codes by SMS. Today I suddenly get the code via Paypal's Whatsapp account instead. I never changed user settings on this matter and wasn't warned it was coming. Paypal agents out there, speak up: who authorised this? And if it's too embarrassing to mention who slipped up, answer the more important question: when are you integrating the option to choose between these methods?
Please don't answer by telling me it's 2021. We're dealing with monetary transactions here and we are customers of this transaction service; you clear these things with us first.
Thanks
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