I bought a item online and after a few weeks received the wrong item in the mail. It was supposed to be a rather large outdoor cage for a house cat and received some sort of 10"x12" furry bed or hat. I went to resolution center to ask for a refund and they have decided that I can receive a refund, but I have to send item back (to china) and give a tracking number. I don't understand why I should have to pay shipping back for item that was the wrong item to receive the refund. I think they should give me a refund and a return shipping label if they want this item back. Its like its some sort of scam in that they hope you won't go through the steps and they just pocket the money. I would have to spend half my refund to send this thing back to China. Who do I talk to about getting my full refund?
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