I purchased a sofa in April for my daughter only half the order was received, informed them immediately and was told the other part was with the courier and could I be patient. I was and waited another two weeks they told the order had been shipped from a different warehouse and to be patient once again. I waited another 2 weeks and also confirmed the delivery address. They replied saying it had got lost and would send out a new sofa. They confirmed that the item was in transit. I waited another 4 weeks only to be told they would check with the courier regarding the replacement. Please be patient they asked once again. They then replied 2 weeks later that they would like to resend the item. By this time my patience is running out. They reply saying they would check with courier once again. I then get another message on 6 July to say that the courier is trying very hard to deliver the backlog of parcels. I asked for tracking details. On the 10 August they tell me my parcel has been lost and they would refund me my money. We are now 20 Sept they are telling me to open a complaint with paypal no mention of my refund. Any ideas what I can do?
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