PayPal Community

I have done all of the steps above and what finally solved it was simple persistence in chasing Paypal for the refund.  The scam portion of what happened to me was that I never had an Uber account so they couldn't do anything for me.  I kept hounding Paypal and they contacted the Vendor and both transactions were refunded afterwards.   Thanks for the tips and advice - they did help. Tony ... View more

Thank you for the suggestion but I had already completed that task.  It was set up for this Vendor - however, I did not create this agreement.  I have conveyed this to my case agent with Paypal and they are looking into it.  They also noted that I have never before purchased anything with this merchant and the agreement was setup in 2019!  Very strange.  Hoping they can resolve this and protect my account better.   ... View more

Just reading your response stating "A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction. Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction." How do I have PayPal perform this check because I have EXACTLY this issue and they continue to tell me that it was authorized even though I do not have an account with the Merchant. Thanks, Tony ... View more

PayPal is refusing to help indicating that it was 'not unauthorized'.  See edited pic below.  I really need help resolving this even though it is not that much money. Thanks in advance, Tony ... View more

I have received 2 unauthorized payments to Uber BV which appear to be some sort of hack/scam.  I've reached out to the Dispute Resolution and reported the unauthorized withdrawal which generated the following response: We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use. The payment in question was sent as part of a billing agreement you previously set up with the merchant. We've now canceled this agreement for you to prevent any other unwanted transactions.  Moving forward please be sure to review all your active billing agreements. If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly.   This authorization was not completed by me nor did I complete any sort of billing agreement - the Recipient email for it was "<removed>@ uber" which raises a red flag for me.  I've reached out via the messaging app within PayPal but thus far, no response.  Any other suggestions would be greatly appreciated. Thanks, Tony ... View more