@Jeansdotter “If a payment you sent is pending or unclaimed, it means the recipient hasn’t received or hasn’t accepted the payment yet. A payment will be pending or unclaimed if: It was sent to an email address or phone number that isn’t registered to a verified PayPal account. In this case, you’ll be able to cancel the payment. However your payment was sent to an email address / phone number that was registered to a verified paypal account and so it went through. You can't cancel a pending payment unless the person wasn't registered on paypal OR the email address was non existent, neither of which applied to your transaction. So the only way to cancel was by asking the merchant to cancel and refund OR opening a dispute for non receipt of item OR item received but not as described.
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