I sold my first item on depop and I read how PayPal have a new seller hold and such, which I understood. I set up a bank card on my account and did everything for my account to be verified. However, every time i went to accept the payment it would take me to the verify account page which I already linked a bank card with my pay pal account. I shipped the item to the Depop customer and it’s on the way to them, but I just checked and PayPal has refunded the customer the money back. I’m just so confused because I thought that maybe the payment would be in my account after the customer confirmed they got the product, but they refunded the money back. So could anyone help me on why that would happen? Like I just feel lowkey scammed because the customer literally about to get the product (it’s in a sorting center in their state) and they was refunded the money.
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