I have poor hearing and hence unable to use the telephone. My only reliable method of communication is e-mail - you do not make this at all easy. I've tried to update my debit card number (I received an email from you telling me that my old card has expired - you can e-mail me but I cannot e-mail back). My land line number is <removed> but my mobile has been changed from <removed> to <removed>, without you having this registered I am to receive your code via mobile. I've tried with the landline but have serious problems connecting to the code sent, I have used a telephone so rarely over my lifetime (82 years) I have serious problems. When I attempted to contact by phone I know that a female voice is telling me to do something but I haven't a clue what.
Not being able to sign in I'm unable to make the changes to my account details which would allow me to do so (great chicken and egg situation). Please allow me to complete security checks using my e-mail.
Regards
Michael <removed>
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