PayPal Community

Hi @Sohiepali    Welcome to the PayPal Community! I am sorry to know that you have not received the money on your card. I understand your concern about this. Depending on the card issuer, it can take up to 14 business days for the money to reflect in your card statement. I suggest you contact your bank/card issuer to locate the money. If you still do not have received the money, please contact us directly by clicking on Contact Us at the bottom of the PayPal Website. Alternatively, you can send a PM via Facebook and DM via Twitter.   I hope the provided information is helpful to you.   Ameen ... View more

Hi @Mokoao    Welcome to the PayPal Community! I am sorry to know that you are unable to access your account. I understand your concern about this. In this situation, it is best to contact our phone support team to complete the verification. You can contact our phone support team by clicking on Contact Us at the bottom of the PayPal website and select Password and Account access > Login problems > the Call Us option will appear.   I hope the provide information is helpful to you.   Ameen ... View more

Hi @awnndreuh    Welcome to the PayPal Community! I understand that you want to know if you have received the money in your account. I will be happy to help you with this. If you have received the money in your account, it will reflect in your PayPal account under the Recent Activity. If the transaction is not reflected in your account, it might be a fake email that you have received. Please refer to the link to get more information about the fake email.   I hope the provided information is helpful to you.   Ameen  ... View more

Hi @Aušvis    Welcome to the PayPal Community! I understand your concern to get a refund for the money sent to the wrong account. Once the payment has been processed, it cannot be canceled. You need to contact the recipient to get the refund. If the payment is pending or unclaimed you can cancel it, please refer to the link. You can also dispute the payment if the payment has been sent as goods and services by following the steps from the link.   I hope the provided information is helpful to you.   Ameen ... View more

Hi @E7DT6HL3VL4ZA    Welcome to the PayPal Community! I understand your concern to withdraw the money and to add the bank account to your account. If you are facing an issue in adding a bank account to withdraw the money, you need to contact us directly regarding this. You can contact us by clicking on Contact Us at the bottom of the PayPal website. Alternatively, you can send a PM via Facebook or a DM via Twitter.    I hope the provided information is helpful to you.   Ameen ... View more

Hi @Temp20230525zb    Welcome to the PayPal Community! I understand your concern about the money that you have withdrawn to your card. If the withdrawal has been completed, you need to contact your bank/card issuer to locate the money in your bank/card account. Depending on the card issuer, it can take up to 30 days for the money to reflect in your card statement. You can also contact us directly by clicking on Contact Us at the bottom of the PayPal website. Alternatively, you can send a PM via Facebook or a DM via Twitter for further assistance.    I hope the provided information is helpful to you.   Ameen ... View more

Hi @SanjaMax    Welcome to the PayPal Community! I am sorry to know that you are unable to transfer the money to your bank account. I understand your concern about this. Our security system checks every transaction to make sure they are risk free. If we find that the transaction is not completely secure our security system stops it from processing. This will not affect every transaction on your account. I suggest you wait for 72 hours and then withdraw the money from your account.   I hope the provided information is helpful to you.   Ameen ... View more

Hi @Cursedls1    Welcome to the PayPal Community! I am sorry to know that you are unable to access your PayPal account and I understand your concern about this. In this situation, it is best to contact our phone support team to complete the verification. You can contact our phone support team by clicking on Contact at the bottom of the PayPal website and select Password and account access > Login Problems > The Call Us or Message Us option will appear during working hours.    I hope the provided information is helpful to you.   Ameen ... View more

Hi @Temp20230517y    Welcome to the PayPal Community! I am sorry to know that the balance in your account is showing as zero after receiving the payments. I understand your concern about this. If you have received the payments to your account, the money will be in your PayPal balance if you have not withdrawn the money to your bank/card account. If you have sent the payments from your account after receiving the money, the balance will be used first even if you have selected the card as a payment method. Please follow the steps from the link to view the transaction history. If you are still unable to locate the balance, please contact us directly by clicking on Contact Us at the bottom of the PayPal website. Alternatively, you can send a PM via Facebook or a DM via Twitter.   I hope the provided information is helpful to you.   Ameen ... View more