Hi Olivia, I have exactly same opinion as Gabor here. I did not get any confirmation from Paypal, that there's a new agreement with my latest order with Brainety. All i have ordered is a result of IQ test for approx 3 USD. But one week later they charged me almost 40 USD for some subscription that i was not aware of. I have no agrement, no contract signed, no invoice or order from Brainety. I have no active account, i haven't used the "subscription" they charged me for. They refuse to refund. They are scammers, they can reject. But what i don't understand, why Paypal does not step in and protect me as frauded customer. I have a case open (asked for a refund by Paypal) at Paypal, rejected. I appealed with a reference to another Case ID that Paypal actually HAS refunded. still no response from Paypal. Paypal wants me to send the written agreement with Brainety, orders, some proofs that can prove I am right. But i have no documents except the $3 order of the IQ test. How am I supposed to defend myself? I haven't ordered anything, i have no documents that prove eglibility of Brainety to charge me money. I feel asking Paypal for help is waste of time. Paypal simply says I haven't canceled the subscription before trial has ended. That's right - BUT: i didn't know there was a paid subscription with automated payment! Nobody has informed or warned me about that. If I was a scammer, i would certainly not warn the customer about ending Trial period. I would do the same they did - wait until customer does unwillingly pay. Those sellers are exploiting Paypal's Automated Payment mechanisms, which is very easy to exploit nowadays, because it is indeed HIDDEN. When i pay by card, i am asked for 3D secure. 2FA, and so on. With paypal it's just one click. And people don't know they have to go look on Paypal account, if there is any new Automated payment. I understand those Automated payments are very comfortable. But are very exploitable. If you have a chance to look, my Case ID is PP-R-ZZJ-508334129
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