Many thanks Kernowlass for a full and useful reply. Had to contact customer service in the end but managed to get a free call (landline only). I tried some of the tactics you recommended but resorted to phoning them. Trouble is, you need two phones to do this - one, a mobile to switch to after security checks and then a landline to make the original call, otherwise it can be expensive. PayPal offer an alternative to using the phone to verify your id - only they don't. When I clicked on "Use another method" it simply brought up the Login page and the same verification method again. Pretty shabby for an international company. Thanks again. Dave
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