I have been around and around with PayPal Assistant folks on chat but no luck. I got a useless message from eBay when i tried to issue the refund that said it could not be completed at this time. Contacted their help desk and they said there may be a PayPal issue. Contacted PayPal and they said i do not have sufficient balance to issue a refund, so to add funds from my bank account. I have no bank account linked so had to add one. I tried to link my checking account. PayPal retrieved my bank info like checking account number, so I know the account ID and password are correct, but it failed at a later step. It said to try again later. I waited a bit and retried a couple of times and kept getting the try again later message. So I contacted PayPal assistant again, and one person said that there are "additional security factors needed", but no one at PayPal can tell me what those are or how they can be entered. One person at the PayPal Assistant did say that they needed to validate is the bank was a "safe and trusted" bank but that seems to be nonsense - this is one of the top 2 or 3 banks in the US, and it showed up in the drop-down menu for banks which can be linked. In any event, apparently PayPal has locked any further attempts to link that bank account for 72 hours. So after a LOT more chatting with the folks responding on the PayPal Assistant chat, one finally suggested using a debit card. OK, i thought, i am saved! But no luck - that also failed with a "We're sorry. We're not able to process your request right now. Please try again later." I suspect that what PayPal froze was not the bank account, but the PayPal account (since neither a bank account or debit card will work). So there appears to be no other way to add funds to my balance so i can issue the eBay refund. PayPal does not know why the link attempt failed, so I am worried that after 72 hours it will fail yet again and lock the account for another 72 hours and my eBay buyer will open a case against me and give me a bad rating. And my rating is a perfect 100% positive after over 500 transactions and it will be trashed due to PayPal! Any ideas?
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