This what PayPal reply me.. Dear Muhammad Faiz Bin Faxairurahman, Thank you for contacting PayPal. My name is Lloyd and I am happy to assist you today about your held money. I am sorry for any confusion on our part, but I am here to help. After reviewing your account, it shows that this was placed as a reserve on it. An account reserve is a pool of money set aside in your PayPal account to help ensure that you are able to meet the liabilities you may incur from a chargeback, claim or bank reversal when no other funds are available. Ordinarily, if you have a reserve on your account and receive a chargeback or dispute, we will deduct that amount from your available balance and not from your reserve balance. However, if a seller goes out of business or stops processing payments through PayPal, we will deduct any payment reversals that subsequently come in from the reserve. Reserves will be reviewed within 180 days from the date of placement and are based on improvements to your business performance. It’s possible that your reserve may be removed or lowered. Some best practices to follow are: • Ship promptly and give your customers valid tracking information through PayPal, so they can keep tabs on their purchases and know when to expect delivery • Communicate early and often with your buyers and let them know about any changes, delays, or other important information • Monitor your buyer complaint rates regularly and try to keep complaint rates below 1% of your sales. • Avoid long refund times, which can lead to complaints from unsatisfied customers. Due to the coronavirus emergency, we're unable to take most phone calls. However, we're happy to help you via our messaging channel. Our replies may be delayed, but if you send us your question via the Message Center, a PayPal customer representative will review your question and get back to you as soon as we can. * as u can see paypal reply me like that, i also dont understand why, i understand about refund, some of them got own problem then asking for refund, but some of buyer i didt have proof to fight them, that why i refund back money, because im stilll new in PayPal, but i do my best , i also ask buyer to confirm using email and say Received item.
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