New to the community? Welcome! Please read our Community Rules and Guidelines
If you want to report illegal content under the EU Digital Services Act, please do so here
The merchant did not deliver (in Dec 23), then would not communicate. I put in a dispute with PP (in Jan 24). The merchant then sent me a message they would be unable to deliver but would not process a refund unless I withdrew the dispute. I would not. The merchant gave PP a delivery notice that did not 1) have my address and 2) showed delivery prior to their messages saying they had not and would not deliver.
After a long process of rolling deadlines for resolution, PP finally decided in the merchants favor since they received "shipping tracking".
Can I assume:
1) PP will do nothing
2) PP is more interested in keeping sellers happy than the buyers?