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PayPal accepted obviously false tracking information to rule for the merchant

carlmi
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Contributor

The merchant did not deliver (in Dec 23), then would not communicate. I put in a dispute with PP (in Jan 24). The merchant then sent me a message they would be unable to deliver but would not process a refund unless I withdrew the dispute.  I would not. The merchant gave PP a delivery notice that did not 1) have my address and 2) showed delivery prior to their messages saying they had not and would not deliver. 

 

After a long process of rolling deadlines for resolution, PP finally decided in the merchants favor since they received "shipping tracking". 

 

Can I assume:

1) PP will do nothing

2) PP is more interested in keeping sellers happy than the buyers?

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