Forum Posts

My new phone number appears as invalid in the system

I was trying to update my phone number as I just got a new number. However, when I update it in Paypal settings, it tells me that my phone number is not a valid number. I have been using it for a while for calling and texting and I don't think there ...

I can't add a second email address

When trying to add a second email address I access the add new email window, type in my email address and click the "ADD" button.  It then says "This field can't be left blank".  I have tried two different address with the same result.

'Trusted Device'

Is there some way to keep the 'trusted device' from turning on after a transaction? I never want this option to turn on and it's a pain to have to go in and shut it off after each transaction. Thanks.

tgditmer by Contributor
  • 5416 Views
  • 11 replies
  • 4 kudos

How to trust my device

Hi,   The problem is still there and it looks like PayPal has decided to disable the trusted device feature, but didn't update all the documentation: Here you can clearly read it: https://www.paypal.com/us/smarthelp/article/FAQ4653 SpoilerIf you have...

gks13 by Contributor
  • 4470 Views
  • 8 replies
  • 4 kudos

Paypal shipping address is incorrect, how do I change it?

Every single time I use PayPal to checkout (regardless of the site/merchant), my shipping address is incorrect.   All addresses on my account have been updated and my old address was removed - yet the old address pops up anyway as my default shipping...

TT4KC by Contributor
  • 11879 Views
  • 7 replies
  • 2 kudos