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redandproud
Contributor
Contributor
Hi just trying to update my card details and it keeps coming up carnt update . Any help much appreciated thanks
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5 REPLIES 5

Gary379
New Community Member

you should call ebay they will fix this issue.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Gary379 

 

What does Ebay have to do with it ?????


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kernowlass
Esteemed Advisor
Esteemed Advisor

@redandproud 

 

I would suggest you log out of everything on your computer and delete the cookies and temporary internet files through Windows Control Panels. Sometimes, Paypals security program considers a variety of factors at each transaction/activity to keep you safe. Any activity of adding a card/bank can often be blocked or declined if Paypal detect any unusual or suspicious activity or not safe for your account in the future. In this case, please try again after 24-48 hours later by following the steps mentioned in this link. If you still face the same issue, I'd recommend reaching out to Customer Support by clicking on the contact option at the bottom of the page on the website. 


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redandproud
Contributor
Contributor
Hi thanks for your help . Still no joy I am on my phone not a computer
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kernowlass
Esteemed Advisor
Esteemed Advisor

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