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Can't see Paypal Balance

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Spontini
Contributor

I'm having exactly the same issue, PayPal want's me to change my password everytime i want to login into my account (even while i'm using 2FA), and i can not see my balance, bank account, bank card and because of that i can not see the page where we withdraw. PayPal, i'm begging you to fix your interface.

Can't see Paypal Balance

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Hope this helps.

I have been searching everywhere to figure this out and I finally have a balance now. 

I downloaded the mobile app "paypal mobile cash" I logged into my normal personal account and on the mobile I went to

the gear symbol at the top left (settings)>google pay. You could try samsung pay and it might work work the same but this is just what i did.

then it notified me that i needed paypal cash account and it prompted me to create one without doing anything through google pay. I was able to make my papal cash account which was auto linked to the account i was using then it redirected me to the google pay and I just backed out.

When I went back to my home menu BAM!!! PayPal Balance - $0.00

Double checked on my computer and it is there as well 😁

Can't see Paypal Balance

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Foxman34357
Member

You were the only response that I found helpful anymouse137946. *Hat tip* I give my most heartfelt thanks! There is no reason a software or service should be this hard to navigate or use!!! I have recently started a small business and am currently looking for another source in which to conduct transactions unless PayPal can get their act together. Your instructions worked flawlessly! 

Can't see Paypal Balance

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npjohnson
Contributor

I am having the same issue.  Before when I logged into Paypal, even if I had a balance of $0 it would show. Right now in the interface for the "summary" tab I only see a past record of payments but nothing that shows the current balance.  I've contacted support and sent them screenshots and they seem to feel it should be there but no one has given any resolution. 

 

I tried the above method with loading the phone app but I use an iPhone so don't have all those steps available. 

 

Any other suggestions?

 

Thanks

Can't see Paypal Balance

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kernowlass
Esteemed Advisor

@npjohnson 

 

Read the link i posted on the previous page of this thread.

Then get someone to 'send' you a payment > you will be told to 'claim' it and then your balance will show.


Advice is voluntary.
Kudos / Solution appreciated.

Can't see Paypal Balance

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TheMoor
Contributor

Nothing from your end, if you didn't adjust or change any settings; it's just a PayPal glitch, albeit an annoying one. 

Had the same issue, and it resolved itself after 30 minutes or so- logged back in, and balance was there normally....

Can't see Paypal Balance

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Granma
Contributor

I had the same problem today and I know I have a good balance in my account. 

After searching around I found it in the "Wallet" section. I was able to transfer money like before its just been moved for some reason. 

Can't see Paypal Balance

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skeeper_1969
Contributor

Thanks!
Had the same problem this morning and was confused, first thought was that CORONA tried hit PayPal pages 😁
Why PayPal didn't make an alert that they had moved this #1 page to another section? it's a minus to PayPal metrics 😎

Can't see Paypal Balance

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npjohnson
Contributor

Weird, my wallet section just has my bank account connections, no info about balances.  Just seems crazy that many people have different experiences with the same platform, seems to be a support logistics nightmare.  Also seems crazy that I have to jump through hoops like having someone send me money to trigger a part of the interface showing up.

 

By the way support was zero help with this, it just went through a circle of people who couldn't figure it out, even with screenshots. They agreed the balance should be there but couldn't find anyone who could help me. 

Can't see Paypal Balance

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Balzac
Contributor

PayPal Balance disappeared, it shows blurred boxes instead of the balance. 🙄

Capture.PNG

 

In "Reports > Current month report" I can view the balance.

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