duplicate credit card

Mugwump1
Contributor
Contributor

everytime I try to link my card it says already exists in another account yet I dont have one? or at least closed it a long time ago

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Mugwump1 

 

Did you remove the card from the old account before it was closed?

If not then it is still linked to that account.

You may need to contact customer services and they may be able to remove it for you to re-use on your new account.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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