Sorry we couldn’t confirm it’s you

kolau001
New Community Member
Just trying to add money to my debit card and it’s saying “ sorry we couldn’t confirm it’s you”
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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @kolau001

 

Welcome to the PayPal community and thank you for your post.

 

I am sorry to know that you're facing issues while transferring funds to your card. It's most likely that our security system is affecting those payments from proceeding. In order to make transactions safer, our security system might prevent certain withdrawals to go through with a particular payment method. This is a common occurrence in most financial institutions. In this case, please try again after some time. Kindly make sure that the details on the card should match the details of your PayPal account. If the issue still persists, please reach out to our customer support team through the available contact options on our website so that our advisors can help you accordingly.

 

I hope this helps,
Ayesha


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