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wallet not showing my topup via bank transfer

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WanXian17
Contributor
Posted on

Hi, I made a bank transfer on 14 Nov to topup my digital wallet. The bank I used is DBS (Singapore). Till today, I have not received any emails/activity log on the topup in my Paypal and it's the 9th business day. The funds have already been debited from my bank account. So may I know where has my money gone to?

3 REPLIES 3

wallet not showing my topup via bank transfer

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kernowlass
Esteemed Advisor

@WanXian17 

 

4-6 business days as per link.

https://www.paypal.com/sg/smarthelp/article/how-do-i-top-up-add-money-to-my-paypal-balance-from-my-b...


Advice is voluntary.
Kudos / Solution appreciated.

wallet not showing my topup via bank transfer

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WanXian17
Contributor

It's been more than 6 business days. From 14 Nov to 25 Nov, it has been 10 business days. Thus the webpage is factually incorrect.

wallet not showing my topup via bank transfer

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PayPal_Ayesha
Moderator

Hello @WanXian17,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I am sorry to know about the experience you have had recently. It seems like you have added funds to your PayPal account but haven't received them. Since its been several days, please reach out to our customer support tea through the available contact options on our website so that our advisors can trace the funds for you.

 

Regards,
Ayesha


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