mistakenly chose add tracking info instead of get your funds sooner ( how to fix)

Rakki1
New Community Member

I mistakenly chose to add tracking info though no shipment is done because what I did for the client is service and is not a product. How do I fix this? Kindly help me. My money is still on hold.  THank yu very much

 

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Rakki1 

 

Can you go back into the transaction details and click “Edit tracking info” button?

 

Then select “order processed”.

 

You can also ask buyer to “confirm receipt”:

How do I confirm receipt of an item?


Kudos & Solved are greatly appreciated. 🙂
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Rakki1
New Community Member

I'll try this fix and I'll keep you posted. Thanks a lot!

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