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i got the message : Sorry, we couldn’t confirm it’s you and i cannot login to my account

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opareas
New Community Member
Posted on

I cannot get access to my money. I tried to call but no humans are available due to covid! Please help !

1 REPLY 1

i got the message : Sorry, we couldn’t confirm it’s you and i cannot login to my account

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kernowlass
Esteemed Advisor

@opareas 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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