been waiting for week to recieve my refund, where is my money?

[MalingaNP]

I've been waiting for weeks to get my refund I have not received anything to date

[kernowlass]

@MalingaNP 

Has one been issued?

Did you file a dispute or claim?

You need to give some information if you want advice.

[MalingaNP]

I have filed a disputed and they have replied I'm still waiting for the outcomes

[kernowlass]

@MalingaNP 

If you don't get item or refund then make sure you escalate to a claim before it auto closes 20 days after you opened it.

[MalingaNP]

Thank you but they want my bank statement to prove that i have not receive anything and they promise to trace the money with my bank