Where is my refund?

laurencawthon
New Community Member
On Saturday I received an email saying that I had received an email. It is now Friday and I still don’t have any money in my wallet or bank account from the refund. I looked in my transactions and the refund isn’t showing up. Does anybody know why this is happening? If it helps, the refund is from a purchase I made on depop.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@laurencawthon 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



Advice is voluntary.
Kudos / Solution appreciated.
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