Where is my money refund?!!

Ngmunhong
Contributor
Contributor
I have been refunded, but the money not received in bank account, however Paypal account shows it is refunded. PayPal balance is zero, and I checked the account linked into PayPal, nothing received yet. Please can you look into it and see why hasn't been transferred into my account?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Ngmunhong 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/my/smarthelp/article/where-is-my-refund-faq1212?app=searchAutoComplete


Advice is voluntary.
Kudos / Solution appreciated.
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