The amount has been pending

[themask771996]

How are you guys? I am writing to you now about a problem that happened about 22 days ago. I transferred $300 to someone, but the recipient said that he did not receive the amount because I transferred it to him as a merchant. He also said that he received a response that the issue will be resolved after 21 days and it may arrive in his personal account, but until now the problem has not been resolved and the amount is still pending. I hope you can help me and answer my question if you know the solution to this problem. I forgot to tell you that I submitted a request to return the amount and the recipient agreed to return the amount, but the request was rejected in favor of the recipient

[kernowlass]

@themask771996 

If its marked as completed in your Paypal account then you have paid. The fact its pending on the sellers account is between them and Paypal.
Funds for new sellers are held for 21 days but released more quickly if they provide a tracking number (delivery + 1 day).

Even if the funds were withdrawn to their bank account they are still obliged to issue a refund if they lose a dispute. The hold is to protect Paypal from bad sellers that refuse, meaning Paypal may have to refund the buyer instead putting the sellers account into negative until they pay Paypal back.

If they refuse to send item/service then you could file a dispute for non receipt.
That may impact their paypal account in some way if they continue doing so.

Send them this link.
https://www.paypal.com/us/brc/article/funds-availability