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I agreed a price on a deal with a seller. As agreed with the seller, I sent him the payment as products and services. He confirmed receiving the money, but was surprised that paypal had charged him 50 euros in fees. Seller now refuses to send me the goods unless I pay him the paypal fees of 50 euros. I told him the fees are not for me to pay and declined. I told him I would like to cancel the deal based on his reluctance to send me the goods and complete the deal. however, i can't find any means to cancel my payment, there are no cancelling options in my paypal account. what can I do? please advise, thanks!
First report him to paypal for trying to surcharge a fee.
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.