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Refund Completed But Not Payed

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AlexanderSB
Member
Posted on

It says my refund was payed out but ive not got it (using debit) (didnt go to paypal balance either)

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Refund Completed But Not Payed

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sharpiemarker
Esteemed Advisor

@AlexanderSB 

 

Where is my refund?


Kudos & Solved are greatly appreciated. 🙂

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Refund Completed But Not Payed

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sharpiemarker
Esteemed Advisor

@AlexanderSB 

 

Where is my refund?


Kudos & Solved are greatly appreciated. 🙂

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Refund Completed But Not Payed

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AlexanderSB
Member

how long does it tend to take? after the fact

Refund Completed But Not Payed

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kernowlass
Esteemed Advisor

@AlexanderSB 

 

Did you bother to read the link?


Advice is voluntary.
Kudos / Solution appreciated.

Refund Completed But Not Payed

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PayPal_RebeccaN
Moderator

Hi @AlexanderSB

 

 

Welcome to the PayPal Community. 

 

Thank you for sharing the above link @sharpiemarker

 

If you receive a refund via PayPal, you will receive an automatic email advising you of this refund. Also, if you review the 'Activity' section of your PayPal account, this particular transaction should show as 'Refunded'. If you have not received this email and/or it does not show as refunded this means no refund has been issued. 

 

When a transaction/payment has been refunded, the money will be credited back to the same funding source that was used to pay originally. 

  • If you paid with a debit card/bank account, the refund should appear between 5-7 working days on your card/bank statement. 
  • If you paid using a credit card, this refund can take anything up to 30 days to appear on your statement. 
  • If your PayPal balance was used to fund this transaction, you should see the refund credited to your PayPal balance immediately.
  • You can check what funding source was used by finding the original payment on the Activity section of your PayPal account. 

 

For more information on this, please see: Where is my refund? (paypal.com)

 

Thank you and have a nice day! 

-Rebecca. 

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