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Sara_kamal_90
New Community Member
Posted on
Someone trying to send me money but he can’t. The account is new and I attached it to my debit card. What could be the problem?
2 REPLIES 2

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kernowlass
Esteemed Advisor

@Sara_kamal_90 

 

Read this link as you are in one of the affected countries.
https://www.paypal.com/al/webapps/mpp/ua/recpymt-full?locale.x=en_AL


Advice is voluntary.
Kudos / Solution appreciated.

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PayPal_MariaI
Moderator

Hello, @Sara_kamal_90!

 

Thank you for reaching out to us through the Community!

 

I'm sorry to hear they are having difficulty sending you money. Please make sure you don't have any outstanding limitations on your account by checking on your Resolution Center. Also check if you have confirmed your email address (you can't receive payments if your email address isn't confirmed). You can also advise the person who is trying to send you the money to check their Resolution Center. If you both don't have any limitations, I recommend you to tell the other person to give our Customer Care a call. Here you can find our contact page: https://www.paypal.com/smarthelp/contact-us

 

Best regards. 

María. 

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