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I'm sorry to hear they are having difficulty sending you money. Please make sure you don't have any outstanding limitations on your account by checking on your Resolution Center. Also check if you have confirmed your email address (you can't receive payments if your email address isn't confirmed). You can also advise the person who is trying to send you the money to check their Resolution Center. If you both don't have any limitations, I recommend you to tell the other person to give our Customer Care a call. Here you can find our contact page: https://www.paypal.com/smarthelp/contact-us.