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Pending payment on hold

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AnasAlturki
Contributor
Posted on

Hi

 

i sent a payment and it is on hold and it’s currently pending 

 

I tried to find the solution and it says we need more information and check your primary email 

but there isn’t any email in my email and I don’t know what information is needed 

 

can you please help me 

1 REPLY 1

Pending payment on hold

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PayPal_Intars
Moderator

Hi @AnasAlturki,
Welcome to the Community and thank you for posting. 

I am sorry to hear about the experience that you have had with released a payment that has been put on hold. Please check all your email folders in case our messages went to a folder other than your inbox. In most cases, you can find options to try to resolve these issues in your Resolution Center on the account. Have you tried checking there to see if there are any instructions or steps to complete?

-Intars

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