Payment hold

RachBenn
Contributor
Contributor

Hi,

 

iv recently purchased something via PayPal, I have received the item and selected this in the order summary but on the sellers side it says “on hold” 

 

how can I get the funds released ASAP to hiM?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@RachBenn 


If its marked as completed in your Paypal account then you have paid. The fact its pending on the sellers account is between them and Paypal.
Funds for new sellers are held for 21 days but released more quickly if they provide a tracking number (delivery + 1 day).

Send them this link.
https://www.paypal.com/us/brc/article/funds-availability


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Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@RachBenn 


If its marked as completed in your Paypal account then you have paid. The fact its pending on the sellers account is between them and Paypal.
Funds for new sellers are held for 21 days but released more quickly if they provide a tracking number (delivery + 1 day).

Send them this link.
https://www.paypal.com/us/brc/article/funds-availability


Advice is voluntary.
Kudos / Solution appreciated.
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