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Jet2 Refund

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g_l_w
Contributor
Posted on

Hi everyone, Jet2 have cancelled our holiday and are refunding the amount, however we paid in 2 instalments- 1 using a bank card linked to my PayPal account, and the other using a different bank card. My issue is that the 1st payment made with a bank card linked to my PayPal account, is now no longer active. Does anyone know what will happen with the refund? Will it be retuned to Jet2 as unable to process or will it be refunded to my PayPal account? Thanks

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Jet2 Refund

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kernowlass
Esteemed Advisor

@g_l_w 

 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.

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Jet2 Refund

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Go to solution
kernowlass
Esteemed Advisor

@g_l_w 

 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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