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I want to purchase a software but In don't have a card number.

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McGiegger
New Community Member
Posted on

Am trying to purchase the software but am being asked to enter a card number which I don't have. How can I pay for my product without using the card number?

1 REPLY 1

I want to purchase a software but In don't have a card number.

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PayPal_Megan
Moderator

Hello @McGiegger,

 

Welcome to the PayPal Community!

 

I'm sorry to hear that you're having a difficult time making a purchase. 

 

If you have already linked a bank or card to your PayPal account and are being asked to add a new card at checkout, then it's possible that the financial instrument you're trying to use is being declined.

 

Payment declines can happen for a number of reasons and sometimes we might need additional information to continue to process a payment. I recommend attempting these troubleshooting steps to see if that resolves your issue. If you haven't yet done so, I also suggest adding and confirming a card to your account for verification purposes.

 

I hope this helps. 

 

Best wishes, 

 

-Megan S.


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