I can't answer a verification question because I've never used Xoom til now

BHird
Contributor
Contributor
I use an app called Mistplay that you can exchange points earned from playing games (mostly cheap trash but also includes popular games like Raid Shadow Legends) for rewards. One of these rewards is a pre-paid £15 digital or £12 physical Master Card (£3 fee for a physical one). I added the card to my paypal and have been trying to send the money on it to my bank account but it keeps asking me what the amount of my last purchase through Xoom and a 5 or so selections. My problem is I can't answer that question as I have never used Xoom until just now and the card was literally generated an hour ago. How do I answer this question? Or am I not allowed to transfer money this way, it's very confusing.
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