How come paypal seems to not have used my balance first

bipedalnakedape
Contributor
Contributor

long time paypal account holder. I have a personal account. Today I received $50. There is a new window on the home page which reads "Money is waiting for you" I click accept and the next window asks how I would want the money and one of the choices is leave for paypal balance.

I select that and I get a screen that says all set up and decline the offer for a paypal debit card.

Every time I come back to the home page it still reads "Money is waiting for your, accept the money" and I go through the process again.

 

I went to ebay to make a purchase. The purchase was for $50.44 Chose paypal. My balance was not an option. only my debit card. I purchased with the debit card option and assumes it was the only option since they would use the $50 I had in my balance and charge the .44 but .. I came bck to paypal and see nothing in "The wallet" and it still asking me to accept the $50 from the sender.

How can I use the money in my balance. I do not want to provide my bank information I just want to use it for online purchases

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1 REPLY 1

PayPal__Jyoti
Moderator
Moderator

Hello @bipedalnakedape 


Welcome to the PayPal Help Community and thanks for posting here!

 

I do understand your concern that you are unable to use your funds from your PayPal wallet at the moment. I would suggest you to connect with our support team so that they can help you with the best support. Kindly follow the link to contact our support team to get resolution with the issue raised www.paypal.com/cshelp/article/help378 .

 

Hope this information helps,
Jyoti
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