Email notification payment received but money does not reflect in my paypal balance

[Yenb1102]

I purchased an item from Singapore and the seller cannot deliver And had refunded me the money thru paypal, I received an email notification that payment was sent but it does not reflect on my paypal balance , pls help. Thanks

[kernowlass · Accepted solution]

@Yenb1102 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212

[Yenb1102]

Hello, thanks for giving time to Reply on my inquiry, the money sent to me is a refund ,but I made payment to the seller thru bank transfer(international transfer). the seller wants to avoid bank charges requested that he refund me thru paypal, just to close our dispute I have agreed and open paypal account, I received an email confirmation that he had send the money but I do not see it on my paypal balance. I hope this can be resolve soon.