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Depop Payments Still On Hold?

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bea_athill
Contributor
Posted on

Hi all. I have sold 3 items on depop quite soon after creating my account, and all 3 payments are still on hold, even though I have updated tracking information and given tracking numbers. I have also messaged the buyers individually, and they have confirmed that their items have been delivered, yet PayPal says that I will get the money within 1 day of delivery - these items have arrived to the buyers quite a while ago! Any ideas?

Thanks

1 REPLY 1

Depop Payments Still On Hold?

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kernowlass
Esteemed Advisor

@bea_athill 


Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987


If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

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